Why I think Digidesign sucks.

I apologize for this rant in advance, but I have to vent. Complaint #1: ProTools has a few bugs that Digidesign has acknowledged but won't fix (i.e. low-latency monitoring bug and "play doesn't always play" bug). CS9 hasn't fixed either of these issues. Complaint #2: I bought my 002R in August, and I have to pay for an upgrade to a point release (6.7). No idea if this release even fixes the bugs, but to find out I have pay $75. Complaint #3: I called tech support yesterday trying to get an answer as to when my issues will be fixed. Actual response from tech support rep was 'I don't know if it's been addressed yet. You can try cs9 or 6.7, but I don't have any information the status. Complaint #4: Asked for a supervisor, was told that one will call me back. They never did Complaint #5: Upon calling tech support AND customer service today, I was greated with "Due to DigiDesigns involvement in AES and DigiWorld shows, our customer service center will be closed on August 29th, 2004." WHY WOULD YOU CLOSE TECH SUPPORT AND CUSTOMER SERVICE FOR A TRADE SHOW?! The thing I can't understand is there are a lot of people out there who will defend Digidesign to the death. Business practices like this just show that Digi doesn't care about their customer base. It's too bad... I really like ProTools. But I really hate Digidesign.

I feel ya, mannnnnnnnnn. that sucks!

Yeah, that undo history is the only thing I want (aside from a few hopeful bug fixes)... Since you can only do 1 track at a time with BeatDetective LE, it really does seem pointless. I'd rather do the edits manually. As for #5, though, I don't think Digidesign is that small. ( ). Plus they are a wholly owned by Avid who just announced their highest quarterly revenue ever. "Revenues for the three months ended September 30, 2004, were $147.4 million, a 24% increase over the $119.1 million in the corresponding quarter in 2003." I don't disagree with the statement that Digidesign has a fairly small staff, but they have no reason to be that way. They are a profitable company.

it's because digidesign is from california and there overly laid back out there

man, I would love to work for a company that closes down for a trade show like that. I feel your pain on how you can't get hold of their support, but personally that would be awesome to get paid to go to a trade show.

My experiences so far have been very good with the tech support people. Uses should make an effort to e-mail back tech support to let them know when a fix does work, it will shorten the fix time for the next guy or gal that has the same problem. A little appreciation for what must be a very difficult job, I think goes a long way. Sorry I can't be a part of the pecking party. Dean